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Factory Repair Service

Utility Solutions, Inc. offers Factory Certified Repair services for our Load Break tools. Repairing these products requires unique skills, parts and tools that are offered by our factory. This ensures the safest and most reliable tools are in the field and ready for live line work.


Factory Trained Professionals – Utility Solutions, Inc. maintains a highly trained and skilled staff of repair technicians. These technicians report directly to Engineering and work alongside production. This enables them to have tools, parts and procedures necessary to offer the safest and most reliable tools and products to our customers.

Safety – Our Factory Certified Repairs produce safe, consistent and reliable tools and products for live line work. Our trained technicians ONLY work on our tools and have access to the latest parts and procedures. Tools repaired by the factory will have a long and useful life.

Fast Service – We can service tools and products in 10 business days or less*.

Extended Warranty – Using our Factory Certified Repair Service includes a 1-year warranty on parts and labor.*

Instructions – Our Factory Certified Repair Service is easy to use; no RMA or pre-approval is necessary.

  1. Download, Print and fill out a Repair Service Form or complete the Online Form.
  2. Carefully pack and ship the tool to:

    Utility Solutions, Inc
    Attn: Repair
    101 33rd Street Drive, S.E.
    Hickory, NC 28602
    (Must include the completed Repair Service Form)

  3. Upon receipt of your tool, an acknowledgment or estimate of repairs will be sent to you. Standard Level services will be processed and charged automatically. Services above Standard Level require approval.*

*Download the Factory Repair Service Brochure for complete details.